Who are we and what can we do to help finance your vehicle?

AUTOCRUZ NI LTD is a dealership acting as a credit broker and not a lender, introducing you to finance companies /lender(s) that we use. Company no: NI696435

 

Finance is arranged subject to status and terms and conditions. UK residents only, 18’s or over. Guarantees maybe required. We cannot guarantee that we will be able to secure finance for you but there will be a credit search carried out on your credit profile.

 

Are we FCA Authorised / Regulated?

Yes, we are authorised and regulated by the Financial Conduct Authority (“FCA”).  We are not a lender. Our FCA number is 996903. For more information, please visit the FCA website at:

www.register.fca.org.uk. Please note that business customers may not be protected under the Consumer Credit Act 1974 or FCA rules.

 

Can we give you independent financial advice?

 

We are not independent financial advisers and so are unable to provide you with independent financial advice or recommendations.

 

Do you have to pay us for our service or do we receive any Commission?

You don’t have to pay us for our Consumer Credit Services however we can introduce you to a limited number of finance providers and we will typically receive commission from finance providers. A finance company we work with will pay us for introducing you to them if your application is accepted and if you decide to proceed. Different finance companies will pay us different amounts of commission. Commission will be calculated (either) as a percentage of the amount of credit you take (or) based on a fixed fee. The commission we receive will vary on a number of considerations such as the amount of credit you take, vehicle type/age or the finance company’s assessment of your credit risk.  The amount of commission we will receive will be confirmed to you before you finalize/complete finance agreement. If you feel you require or would benefit from impartial advice related to your potential finance options, then you must arrange to receive this advice independently and we are entirely comfortable for you to do so. 

 

How will we use your information?

We will use your information to obtain quotes from finance companies to process finance applications through them and we and/or they may also conduct a search of your record held with one or more credit reference agencies. Credit checks may as a result appear on your credit file lodged by organisations with whom you have not dealt directly. The personal information collected will also be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity. If fraud is detected you could be refused certain services, finance, or employment. Our privacy policy can be found on our website.

 

 What can you do if you wish to contact us with a question or to complain about our services?

If you wish to make a complaint or contact us, please contact us:

* by writing to us at, AUTOCRUZ NI LTD 17A BACKLOWER ROAD, KILLYCOLPY, DUNGANNON CO. TYRONE BT715ER

* by emailing: sales@autocruzni.com; or

* by telephoning: 07395223479

 

If, after making a complaint to us you are still unhappy and feel the matter has not been resolved to your satisfaction, please contact the Financial Ombudsman Service “FOS” -www.financial-ombudsman.org.uk.  Please note that FOS may not be able to deal with complaints from business customers.